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Premium family help

Premium family help

Plan : premium family

Country : india

 

Device

OnePlus 6T

Operating System

Android

 

My Question or Issue

Upgraded to premium family on 25th September. But plan shows "cancelled premium" and "subscription ends on 10/26/2021"

Also can't access family members page.

Please help.

 

Reply
1 Reply

Hi there @austinvarghees,

 

Thanks for reaching out about this here in the Community.

 

If you've already made a payment for regular Premium before making the one for Premium Family, you'll need to wait until the regular Premium time ends so the Premium Family time can start. 

 

You can head over to your account overview page and check which subscription type is currently active on your account. Once the Premium Family plan starts, you'll be able to invite all the members.

 

If you have any questions, just let us know. 

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