Premium family only works on ipad

[pixieleen]

I upgraded to premium family 3 weeks ago. If works fine for my family members and on my ipad. If I log in to my spotify account on my desktop and my android phone however, it says I have a free account en I can only shuffle music. I tried logging out and in and uninstalling en reinstalling repeatedly, but the issue remains.

[Maxim · Accepted solution]

Hey @pixieleen,

It sounds like you've got a second account with Spotify. Are there any other email addresses you could have used to register with Spotify? It's worth checking those inboxes to see if you have any Spotify emails -- that will mean your extra account is registered with that email.

• If you don't have another email address, note how you log into the Spotify app usually.
• If you use your Facebook details try entering your Spotify username (if you created one originally).
• If you use your Spotify username try entering just your email address.

[pixieleen]

It seems to work if I log in with Facebook... Thanks!