Premium family plan changed to FREE

[rafiqahrosa]

Plan

From premium family plan to free

Country

Device

Iphone 6s

Operating System

iOs 11

My Question or Issue

 I'm currently havibg trouble with my family plan subscription. Previously I was subscribed through an invite I received from the family plan owner. Initially it was fine where I could listen to all the songs but suddenly it changed to free and I don't know what was the cause. I already asked the plan owner to reinvite but it says that I was unable to join eventhough I live in the same physical address as his. Can you guys please help me out? I think that Spotify need to verify me or something.

[Alfredo]

Hey @rafiqahrosa.

Could you send us a screenshot of the error you're getting when joining the Family plan?

In the meantime, try joining again using an incognito window or a different browser to see if it helps.

As a last resource, try asking the owner to cancel the current invite, and send you a new  one using an incognito window as well.

Let us know how it goes.