Help Wizard

Step 1


Premium family plan changed to FREE

Premium family plan changed to FREE



From premium family plan to free




Iphone 6s

Operating System

iOs 11


My Question or Issue

 I'm currently havibg trouble with my family plan subscription. Previously I was subscribed through an invite I received from the family plan owner. Initially it was fine where I could listen to all the songs but suddenly it changed to free and I don't know what was the cause. I already asked the plan owner to reinvite but it says that I was unable to join eventhough I live in the same physical address as his. Can you guys please help me out? I think that Spotify need to verify me or something.

1 Reply

Hey @rafiqahrosa.


Could you send us a screenshot of the error you're getting when joining the Family plan?


In the meantime, try joining again using an incognito window or a different browser to see if it helps.


As a last resource, try asking the owner to cancel the current invite, and send you a new  one using an incognito window as well.


Let us know how it goes.

“Music acts like a magic key, to which the most tightly closed heart opens.”
― Maria Augusta von Trapp

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