Plan
From premium family plan to free
Country
Device
Iphone 6s
Operating System
iOs 11
My Question or Issue
I'm currently havibg trouble with my family plan subscription. Previously I was subscribed through an invite I received from the family plan owner. Initially it was fine where I could listen to all the songs but suddenly it changed to free and I don't know what was the cause. I already asked the plan owner to reinvite but it says that I was unable to join eventhough I live in the same physical address as his. Can you guys please help me out? I think that Spotify need to verify me or something.
Hey @rafiqahrosa.
Could you send us a screenshot of the error you're getting when joining the Family plan?
In the meantime, try joining again using an incognito window or a different browser to see if it helps.
As a last resource, try asking the owner to cancel the current invite, and send you a new one using an incognito window as well.
Let us know how it goes.
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