Premium family plan invite cant redeem

[Adfelton13]

I am the primary account holder. When I send an invite to add my family members they are directed to a screen to put our address in but yet they are not allowed to redeem. As every time they enter the information it doesnt recognize it and declines the invitation. How can this be fixed? There's no point in having a family plan if my family can't even be added on to it.

[MonicaM_Bogota]

Hi, @Adfelton13!

Welcome to the Spotify Community, we're glad to see you're part of the band.

Don't worry, our Accounts team can take a closer look at this. You can get in touch with them from any of our social media help sites: @SpotifyCares on Twitter and Spotify Cares on Facebook. Just send them a private message with your account's email address and username.

You can also use our Contact Form to get email support.

Don't hesitate to drop us a message if you need us again.