Premium-family verification not recognizing adress

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Premium-family verification not recognizing adress

AJS1993
Casual Listener

Plan

Premium (family)

Country

The Netherlands

 

Device

(Samsung a8 (2018), Dell G3)

Operating System

(Android Oreo, Windows 10)

 

My Question or Issue

My sister and I have signed up for a Premium-family subscription, but she has used a very specific address for this. Which makes it impossible for me to join with my pre-existing premium account, due to Google Maps not recognizing the address.

I have tried many things, including the address of the building and a landmark nearby, but to no avail.

 

Is there anything we can do to change this? Thanks in advance!

2 ACCEPTED SOLUTIONS

Accepted Solutions
Solution!

Mihail
Moderator
Moderator

Hey @AJS1993,

 

Thanks for reaching out to the Community.

 

We recommend that you try entering the address/landmark on a different device and using a different internet network, such as a mobile hotspot. If that doesn't do the trick - does the address you enter get automatically adjusted to a different one or is it not listed? Could you provide a screenshot of any error messages that come up? Just make sure to hide any private or sensitive info.

 

Hope this helps. Keep us posted on how it goes.

MihailModerator
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“Music is a language that doesn’t speak in particular words. It speaks in emotions, and if it’s in the bones, it’s in the bones.” - Keith Richards

View solution in original post

Solution!

AJS1993
Casual Listener

Hi! Thanks for replying!

We've actually got it to work now. It seemed to be a problem on Google maps' side. We had to add a dash in the address, even though it doesn't have one. So no problem on Spotify's side.

View solution in original post

4 Replies
Solution!

Mihail
Moderator
Moderator

Hey @AJS1993,

 

Thanks for reaching out to the Community.

 

We recommend that you try entering the address/landmark on a different device and using a different internet network, such as a mobile hotspot. If that doesn't do the trick - does the address you enter get automatically adjusted to a different one or is it not listed? Could you provide a screenshot of any error messages that come up? Just make sure to hide any private or sensitive info.

 

Hope this helps. Keep us posted on how it goes.

MihailModerator
Help others find this answer and click "Accept as Solution".
If you appreciate my answer, maybe give me a Like.
 
“Music is a language that doesn’t speak in particular words. It speaks in emotions, and if it’s in the bones, it’s in the bones.” - Keith Richards

View solution in original post

Solution!

AJS1993
Casual Listener

Hi! Thanks for replying!

We've actually got it to work now. It seemed to be a problem on Google maps' side. We had to add a dash in the address, even though it doesn't have one. So no problem on Spotify's side.

View solution in original post

CarlosE
Moderator
Moderator

Hey @AJS1993,

 

Thanks for keeping us posted.

 

We're glad to know that it was sorted out!

 

If you have any questions or need a hand with anything else, we're always a post away.

 

Have a good one 🙂

CarlosEModerator
 
Help others find this answer and click "Accept as Solution".
If you appreciate my answer, maybe give me a Like.
 

AJS1993
Casual Listener
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