Announcements

Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

Premium for Family - issues joining!

Solved!

Premium for Family - issues joining!

When I click the 'Accept Invitation' link it comes up with a blank screen and no 'redeem' button. My children did not have this issue so why have I and how do I get round it?

 

 

image.png
Reply

Accepted Solutions
Marked as solution

Hi @louisemilnes!

 

Thanks for the report. We had a little hiccup earlier but everything should be running just fine now. Could you ask your Premium for Family administrator for a new invite? That should do the trick.

 

Hit us up if you ever need our help again.

View solution in original post

4 Replies

Hi @louisemilnes, this is weird. Have your verified you are at the same address? Are you sure you used the correct invite?

Marked as solution

Hi @louisemilnes!

 

Thanks for the report. We had a little hiccup earlier but everything should be running just fine now. Could you ask your Premium for Family administrator for a new invite? That should do the trick.

 

Hit us up if you ever need our help again.

Having this same issue.  Just sent my daughter a link to invite her to the family plan.  She opens the link, hits accept invitation, then a blank screen.  I resent the invitation and the same thing happened.  She is using an ipad, not a phone.

Hi @Maryangela

 

Thanks for reaching out to the Community 🙂


Could you please ask your daughter to accept and open the inviting link in on another device (yours or another family member's would also do)? It's also worth trying with a different browser in a private/incognito window as well as a different internet connection (if available).

Have a great summer!
 

 

 

YordanModerator
Help others find this answer and click "Accept as Solution".
If you appreciate an answer, maybe give it a "Like".
Are you new to the Community? Take a moment to introduce yourself!

Suggested posts