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Premium for Family not working for members

Premium for Family not working for members

I and my family (six people in total who living in the same house) have been using spotify family for 2 months. It has been ok until today when all of my family cannot use the premium anymore because spotify said the physical address has to be same for all members but i don't remember the address i've filled 2 months ago.
And as far as i know there's no way to look at the address after you have filled it. So anyway i can do to make them be able to use it again apart fromcreating a new account ?

 

Reply
1 Reply

Hi @l3eatles, thanks for writing.

 

Sometimes the information once given to Spotify (regarding the users’ addresses) don’t match the ones they have. The data might be incorrect, incomplete or outdated, hence the removal of some users.

 

In this case I suggest you get in touch with the Spotify Cares staff - They'll be happy to help you further with this.

 

There are a few ways to contact them.

 

Another great way is to reach Spotify via Facebook support. Shoot them a message here: Spotify Cares.

 

When you message them, inform all the e-mail addresses on the plan.

 

Let me know if this helps 🙂

BittencourtSpotify Star
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