Premium for family didnt activated

[weirdei]

Plan

Family

Country

Cyprus

Device

PC/Iphone 8

Operating System

Debian 10

My Question or Issue

I changed my subscription plan to family and also change country from Czech Republic to Cyprus. Now my family plan isnt activated, my country still Czech Republic although my cyprus card was charged.

When I press "Add Family" I got an unknown error "Oops! Something went wrong, please try again." I tried to cancel regular premium but it seems that it take no effect.

I also didnt find any ways to contact Spotify support so posting question here. I mean they took my money at least they should provide comunication channel for claims isn't it?

[Rene01 · Accepted solution]

Hi,

This is the link to spotify support:

https://support.spotify.com/contact-spotify-support/

Regards,

René

[weirdei]

Thank you very much for your help. Support resolved my issue in a no time!