Premium for family email link not working

[Kaylalandis]

My mom has sent me several invites to her family subscription and every time when I click the link it goes to Spotify, has me log on, but then gets stuck loading on this page:

[harriskristanto]

Same problem here since yesterday. Please help.

[AdeTriyadi]

It is also happen to me.

[RCampa]

Same here. Seems to be general

[elomibaome]

Same here. 

[mockeryofme]

same 😞

[JephenS]

There is nothing you can do at the moment. The support team is unable to help since it's a bug within their system. We just have to wait until the development team pushes out a fix.

When I was chatting with support they tried to upgrade my personal account to premium until the family invites are working again. But, they encountered another bug that prevents them from even doing that.

Best they were able to do was credit last month's subscription payment back to us. Not really a solution but better than nothing.

I still say it's worth chatting with support. The more of us file tickets, the more pressure is put on the dev team to push out a fix for us.