Premium for family failed payment , still charged. What should i do?

[lautebos]

Hi, I wanted to upgrade my free account to a Premium for Family account. During the payment i got the "your card or payment provider seems to be having a bad day, dont worry you werent charged" message. But when I go to my online banking the payment seems to have gone trough and yet i dont have a premium account. Is it a banking lagg or will my Premium for family subscription sort itself out and kick in later? What should i do in such a case?

[Maxim · Accepted solution]

Hey @lautebos,

It's very likely just a pending charge if you haven't received a receipt from Spotify via Email: https://support.spotify.com/account_payment_help/managing_payments/pending-charges/ 🙂