Help Wizard

Step 1


Premium for family paid but not working

Premium for family paid but not working




United Kingdom 


Nexus 5x

Operating System

Android 8.1


My Question or Issue

 I have been a member of the Family premium subscription for almost a year now. Roughly a week ago Spotify said I was using the free version and I had to upgrade to use Premium. 


I clearly see a receipt for Premium for Family dated 1 December 2018.

How do I fix this?


I have deleted my app from all devices, reinstalled and logged in and nothing has helped.  I have done this on the web player, PC version and phone version.




1 Reply

Hey @imshinra, and welcome to the community. 

Hope you’re doing great!


I’d recommend reaching out to Spotify for more help with this. You can find some more info here on how to do this. 


Have a nice day 🙂 

Billy-JSpotify Star
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