My Question or Issue
My premium for family account suddenly stopped working for the third time. All of the accounts went back to a free account. I didin't hear anything about it, so I don't understand what's happening or why we keep losing our music, which creates unfortunate situations.
I would like to know what I can do about this problem or if there's any number I can call.
Solved! Go to Solution.
It could be a problem with your payment method.
You should fill out the contact form, and someone from Spotify will be happy to help you within 24 hrs.
If you get an automated email directing you to the community or help pages, you need to reply directly to that email (even if its from no-reply) and one of the customer services agents will get back to you.