Type in your question below and we'll check to see what answers we can find...
If you couldn't find any answers in the previous step then we need to post your question in the community and wait for someone to respond. You'll be notified when that happens.
Simply add some detail to your question and refine the title if needed, choose the relevant category, then post.
Before we can post your question we need you to quickly make an account (or sign in if you already have one).
Don't worry - it's quick and painless! Just click below, and once you're logged in we'll bring you right back here and post your question. We'll remember what you've already typed in so you won't have to do it again.
Hi wonder if someone can help.
Have had a Spotify Premium account for ages, but now decided to go for the family account.
Before my daughter and I shared the music time, with only one of us using it at a time.
Now I have ammended the account as we both want to listen to different music at the same time.
I have sent her an invite but she just gets is the picture I have attached.
Does it mean that the family plan does not start until the 2 Sept.?
Does she need a free account on her phone to be able to join the family plan?
Thanks in advance for any help.
Solved! Go to Solution.
It looks like she's still logged into your account when she tries to accept the invite. I'd recommend telling her to log out of the Spotify account and then click on the invite link.
She'll then be prompted to sign into an account or create a new one.
Let me know if you have any questions.