Problem to connect account to Premium for family

[marga_die]

Hello, 
I have a premium for family account and I'm having an issue with one of my family member. We made a mistake with the ZIP CODE when this member connected to the family and now after a week this member has been disconnected from my Family.... Now we are not able to connect him anymore to our family using the same e-mail.
How can we resolve this issue?

[Alfredo]

Hey @marga_die, welcome to the community!

Right now, all members of the Premium for Family plan must live in the same physical address as stated on the T&Cs.

If your family members can't validate the address used by you, the plan owner, they're removed from the plan. If they don't live in the same address as you, they can get the regular Premium subscription here.

Cheers.

[marga_die]

Hi @Alfredo,
thank you for your clarification, the issue here is that this family member live in the same place as me, but he has made a mistake when he added the address after my invitation.

How can he connect again to my Family account now?

Kind Regards.

[Alfredo]

I understand!

In this case, you'll need to contact our Support team via Twitter or Facebook. They'll be able to take a closer look at the accounts to help you out.

All the best.