Problem with multiple users - family premium

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Problem with multiple users - family premium

SvennErik
Casual Listener

I have changed to the family premium subscription with three members registered. However, still only one user is allowed at the time.  

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Solution!

Melody
Community Manager
Community Manager

Hey folks,

 

We're just checking in to see how you're getting on here.

 

If you have more than one member registered to Premium for Family, but you're unable to use it at the same time, it sounds like you're logging in on the same account.

 

With Premium for Family, you and up to 5 members of the same household can each enjoy their own Premium account. This means you'll need to make sure you're using your individual log in details, to ensure you can all get rocking.

 

If this doesn't help, and you're still having trouble just let us know.

 

Thanks!

View solution in original post

3 Replies

roxaneP
Casual Listener

I have the same problem.... need help!!


@SvennErik

 

Peter
Spotify Legend

Hey @roxaneP and @SvennErik,

 

Welcome to the Community! We'll be glad to help you both out 🙂

 

If you're having trouble adding a member to your Family plan, could you make sure that:

  • you have entered the correct email address
  • the person you are trying to add already has a Spotify account. If not, then they will have to create one before being invited to your plan.

 < edit >

Hope that helps! Let us know if there's anything else we can do for you.

Solution!

Melody
Community Manager
Community Manager

Hey folks,

 

We're just checking in to see how you're getting on here.

 

If you have more than one member registered to Premium for Family, but you're unable to use it at the same time, it sounds like you're logging in on the same account.

 

With Premium for Family, you and up to 5 members of the same household can each enjoy their own Premium account. This means you'll need to make sure you're using your individual log in details, to ensure you can all get rocking.

 

If this doesn't help, and you're still having trouble just let us know.

 

Thanks!

View solution in original post

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