Problem with my account

[user-removed]

Hello. I have already bought my monthly subscription for *snip* but my account does not recognized it. I see that there is a problem. Also my monthly subsription expire in 12/03/2018. Could you please help me?

[Billy-J]

Hey @user-removed, apologies for the late reply but maybe I can still help 🙂

I’m sorry to hear this.

In this case, I’d recommend checking out this support article for more info and the steps to take. 

Let me know how this goes.