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Problem with premium Family abo

Problem with premium Family abo

Plan

Free/Premium

Country

 

Device

Lenovo PC

Operating System

Windows7

 

My Question or Issue

 

My husband sent the invitation for the family abo to my email-Adress. Is is the same adress I have conected to my Spotify account. I am not able to open the link. The page is loding for hours but it stays white. Now I can't join his family account on which all my play lists are saved.

Please

Reply
2 Replies

Hey @Julia-Michaela 

 

You should try with a different browser, or open a private window (incognito mode), and see if that does it.

 

Also, try in a different device (computer, tablet, etc.)

 

Hope it helps. 🙂

osorniosSpotify Star
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Hey there!

Sorry to hear you're having trouble with this. Can you try this process using another browser or Incognito Mode? It might also be worth trying another device or a different internet connection.

Keep me posted and have a nice day!

Jose_MSpotify Star
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If you appreciate my answer, maybe give me a Like.
Note: I'm not a Spotify employee.

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