Help Wizard

Step 1


Problemas con Plan Familiar Premium

Problemas con Plan Familiar Premium

Mi cuenta estaba en un plan familiar con un primo con el que vivía pero el decidió cerrar su cuenta así que abrí una nueva suscripción con mi hermano, cuando trate de mover mi cuenta a la nueva cuenta familiar me dice que NO PUEDO MOVER MI CUENTA DE PLANES FAMILIARES EN TÉRMINOS MENOS DE 1 AÑO! Como se cuanto tiempo llevaba? Como hago para seguir con premium familiar? Free es fatal!!


Premium Familiar

Country Colombia

Operating System

iOS 10 iPhone 7


My Question or Issue


1 Reply

Hey @Jncortes921, and welcome to the community.

Hope you're doing great! 


I hope you don't mind me replying back in English.

Yes, if your brother has been in a Premium for Family plan before and is trying to move to a new one, they won't be able to do that because they can only switch from one Family plan to another once every 12 months.


There is more info on this here.

I hope this helps! If you need help with anything else, just let me know 🙂 

Billy-JSpotify Star
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