Problemas con el oago realizado

[#1]

Hice el pago del mes de enero y hasta ahora me sigue saliendo en la app que realice el pago, trngo miedo que se cancele mi suscripción

[Eddie86]

Justamente tengo el mismo problema. Alguien puede ayudarnos?

[Lyubka]

Hey there folks,

Thank you for reaching out here in the Community. We hope you don't mind us answering in English as this is the official language of the forum.

First off, we'd recommend that you head to this thread here and see if you're experiencing the same issue.

In case you're seeing a failed payment message on the top of the screen, we'd suggest to try entering the details of the same payment method again in this link.

If the above is not the case for you, we'd like you to share a couple of screenshots with us as this way we can get a better understanding and give you proper advise on how to fix this. 

Note: Be aware this is a public space, so please don't share any personal info on the screenshot you'll send us.

Let us know how things work out, we'll be keeping an eye out for your reply 🙂