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Problemas no pagamento pela página do Spotify

Problemas no pagamento pela página do Spotify

Estou tentando assinar o Premium, mas não aceita os cartões de crédito e débito na página do Spotify para tal fim.
Já tentei até a opção de boleto, e a página não funciona.
O que fazer??
1 Reply

Hey there,


Thank you for reaching out to the Community and welcome. Hope you don't mind me replying in English, as that's the official language of the Community!


When the system is not registering the card, it's possible that the card doesn't meet all the requirements for the transaction to be completed. First, we'd recommend taking a look at this article to check if you've already covered all basic scenarios.


If so, and the issue persists, we'd suggest trying it on a different device, from an incognito/private window or even from a different Wi-Fi network to see if it makes any difference.


Lastly, if the card is not getting registered still, it could be related to a blockage or payment limitation in your account. In this case, since we don't have access to users accounts in the Community; we'd recommend contacting our Customer Support directly so they can check the account and look for any restrictions.


Hope this helps. If anything else comes up, don't hesitate to ask.

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