Problems joining a family plan (error after entering the address)

[rainbowrenie]

Hi! I want to join a family plan, and after following the invitation link and entering the address, I get this message:

The address is 100% correct and the same as that of the subscription manager. Is it possible to solve this issue?

Plan

Premium Family

Country

Ukraine

[Billy-J]

Hey @rainbowrenie, thanks for reaching out to the Community!

Can you ask the plan's manager to send you another invite? Once you get the invite, open the link in a different window or private window and let me know if that makes a difference.

Also, make sure that you're at the same address as the plan's manager at the time of signup. 

Let me know how this goes!

[mattconlinmusic]

I am having this same issue and error message.  How can I solve this problem?

[rainbowrenie]

@Billy-J Thank you for the reply! I resolved the issue with a support agent. It was caused by the fact that my previous subscription was not canceled on Spotify's side (I canceled it myself prior to that but it wasn't canceled completely due to a technical issue). 

[Billy-J]

Hey @rainbowrenie,

You're welcome! I'm happy to hear everything is good to go. If you need help in the future, you can always start a new topic and the Community will be happy to help.

@mattconlinmusic, I'd recommend getting in touch with Customer Support here. They'll take a closer look and do their best to help. 

Have a great day!

[Celsoab]

I have the same problem right now.what should I do

[Billy-J]

Hey @Celsoab, 

Thanks for your post. Please follow the steps that I have provided in my last reply. 

Let me know if you have any questions!