Problems paying Familiy Account via Klarna

[S1lverston3]

Hi All,

Is there currently any problem known, paying the family account via Klarna. I have done so the past month and now Spotify is telling that they haven´t received the money  for the last month or so, and pausing my account. Re-Enabling, setting up a new Abo doesnt work?! Any Ideas?!

Thanks

[Katerina]

Hey there @S1lverston3,

Thanks for posting and welcome to the Community!

If you're having troubles paying for a Premium for Family subscription through Klarna, we'd suggest first checking this support site article. 

Keep in mind that you should be able to pay with Klarna for a Premium for Family plan with no issues. If the issue persists, we'd recommend giving it a go in an incognito or private window in your browser.

Have a lovely day.