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Quisiera saber por que me salio tanto el pago del mes

Quisiera saber por que me salio tanto el pago del mes

Me salio 12 y fraccion si el premiun era de 6490 por q me salio tanto
1 Reply

Hey there, 


Thanks for reaching out about this and welcome to the Community. Hope you don't mind a reply in English. 


Just to confirm, do you mean that you've been charged twice for the subscription? 


If so, we suggest that you double-check if the payments have gone through successfully by heading over to your Account page. If you can see only one charge, that means that one of the charges is pending and you'll be able to see it back in your bank account. For more info, take a look at this article. 


However, if you're sure you've been charged twice, reach out directly to our Support team through any of these channels so they can take a closer look and further assist you with this. 


If you need a hand with anything else, the Community is here for you.

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