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RE: Family Plan not verified

RE: Family Plan not verified

Plan
Premium

Country
Singapore

My Question or Issue:
Spotify asked me to verify my address via email, but it was automatically classified as junk and I did not view the email at all. Now, my premium account under family has been disabled even though I am still paying my bills. Is there any way for me to salvage this without signing up for a solidatiry Premium account, just by being added back into the family plan?

 

Reply
3 Replies

Hey @x323, thanks for writing.

 

Sometimes the information once given to Spotify (regarding the usersโ€™ addresses) donโ€™t match the ones they have. The data might be incorrect, incomplete or outdated, hence the removal of some users.

 

In this case I suggest you get in touch with the Spotify Cares staff - They'll be happy to help you further with this.

 

There are a few ways to contact them.

 

Another great way is to reach Spotify via Facebook support. Shoot them a message here: Spotify Cares.

 

When you message them, inform all the e-mail addresses on the plan.

 

Let me know if this helps ๐Ÿ™‚

BittencourtSpotify Star
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I have successfully solved my problem. Thank you!

Hey @x323 I'm glad you could make it!

 

Let me know if you have any other questions ๐Ÿ™‚

BittencourtSpotify Star
Help others find this answer and click "Accept as Solution".
If you appreciate my answer, maybe give me a Like.
Note: I'm not a Spotify employee.

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