RE: Family Plan not verified

[x323]

Plan
Premium

Country
Singapore

My Question or Issue:
Spotify asked me to verify my address via email, but it was automatically classified as junk and I did not view the email at all. Now, my premium account under family has been disabled even though I am still paying my bills. Is there any way for me to salvage this without signing up for a solidatiry Premium account, just by being added back into the family plan?

[Bittencourt]

Hey @x323, thanks for writing.

Sometimes the information once given to Spotify (regarding the users’ addresses) don’t match the ones they have. The data might be incorrect, incomplete or outdated, hence the removal of some users.

In this case I suggest you get in touch with the Spotify Cares staff - They'll be happy to help you further with this.

There are a few ways to contact them.

Another great way is to reach Spotify via Facebook support. Shoot them a message here: Spotify Cares.

When you message them, inform all the e-mail addresses on the plan.

Let me know if this helps 🙂

[x323]

I have successfully solved my problem. Thank you!

[Bittencourt]

Hey @x323 I'm glad you could make it!

Let me know if you have any other questions 🙂