Cannot activate family premium (Oups ! Une erreur s'est produite. Réessayez plus tard)

[maxmzn]

I have the same issue here; I have been trying for days.
Can anyone help?

[hcsuojbua]

I've got that same issue too

[user-removed]

Me too, tried to accept the invitation, but it always says "something went wrong, try again". What should I do?

[ckancesme]

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I have the same problem aswell. I ve been trying for days. Can someone help?

[joboyx]

I have the same issue, family members who got the invite can't activate/confirm their Family Premium membership.

Is there any proper channel to contact Spotify team and give them a headsup?

[maxmzn]

Up

Can we have an answer for that, is been now weeks that we can't access Spotify. Do we switch and use another service?

How can we help everyone?

[hcsuojbua]

Hi,
My problem is already solved. Write directly to Spotify Support (eg. via Twitter @SpotifyCares) or the support platform. They unlocked the account of my wife. After that, she was able to join my spotify Family again.

[maxmzn]

I found my solution too and subscribed to Google Music instead. 

If you need to wait weeks and subscribe to Twitter to get support I'm gone.

[hcsuojbua]

You're right! It's hard to find a way to contacting directly.

I've found one:

https://support.spotify.com/de/contact-spotify-anonymous/

1. In the first step choose "Subscription/Abonnement"
2. In the second step choose "Spotify Family"
3. In step 3 press the blue button directly under the available links