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SUBSCRIPTION ERROR

SUBSCRIPTION ERROR

I cant access my account. MY SPOTIFY ACCOUNT STILL SAYS THAT I AM USING A FREE ACCOUNT AND I CANT DOWNLOAD ANY PLAYLIST OR SONG. BUT WHEN I CHECK MY ATM BALANCE, THE SPOTIFY CREDITS 65 PESOS ON MY ACCOUNT. I CHOSE THE 12 MONTHS SUBSCRIPTION BUT I CANT USE IT BECAUSE MY ACCOUNT SAYS THAT I AM NOT SUBSCRIBE WITH THE SUBSCRIPTION. I AM HOPING FOR YOUR QUICK RESPONSE ABOUT THIS MATTER

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