Same address problem. Cant add my brother.

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Same address problem. Cant add my brother.

krycho515
Casual Listener

Plan

Premium

Country

Poland

 

Device

Huawei p30

Operating System

(iOS) 

 

My Question or Issue

I Cant add my brother to the Family plan. With no problems i add my wife, but when i try to add my brother the website said that our address is wrong. 

1 ACCEPTED SOLUTION
Solution!

Billy-J
Rock Star 24
Rock Star 24

Hey @krycho515, thanks for reaching out to the Community!

 

In order to be able to accept the invite, every member should have the same address and country. He can check here if he has added the same country as you. He can follow these steps, if he needs to update it.

Then you can invite him again to the Premium Family plan. After he has accepted the invite, he can enjoy the Premium features.
If he gets an error message, you can attach a screenshot and I’ll take a look.

 

Keep me posted!

Billy-JRock Star 24
Help others find this answer and click "Accept as Solution".
If you appreciate my answer, maybe give me a Like.
Note: I'm not a Spotify employee.

View solution in original post

3 Replies
Solution!

Billy-J
Rock Star 24
Rock Star 24

Hey @krycho515, thanks for reaching out to the Community!

 

In order to be able to accept the invite, every member should have the same address and country. He can check here if he has added the same country as you. He can follow these steps, if he needs to update it.

Then you can invite him again to the Premium Family plan. After he has accepted the invite, he can enjoy the Premium features.
If he gets an error message, you can attach a screenshot and I’ll take a look.

 

Keep me posted!

Billy-JRock Star 24
Help others find this answer and click "Accept as Solution".
If you appreciate my answer, maybe give me a Like.
Note: I'm not a Spotify employee.

View solution in original post

krycho515
Casual Listener

"He can follow these steps, if he needs to update it." - it works. Thank you so much! 

Billy-J
Rock Star 24
Rock Star 24

Hey @krycho515,

 

You're welcome! I'm happy to hear everything is good to go. If you need help in the future, you can always start a new topic and the Community will be happy to help.

Have a great day!

Billy-JRock Star 24
Help others find this answer and click "Accept as Solution".
If you appreciate my answer, maybe give me a Like.
Note: I'm not a Spotify employee.
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