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Seeing and hearing ads on Spotify Family account

Seeing and hearing ads on Spotify Family account

I am seeing and hearing ads as a subscribed family member on my wife's account. It's my understanding that this is still considered a premium account which would mean no ads. Any insight?

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Hi @user-removed, thanks for writing!

 

Yes, all members of the Premium for Family plan should not get ads during their streaming.

 

So it looks like your wife has more than one Spotify account.

 

Please follow this guide to finding any other accounts she might have subscribed to  and let me know if this helps!

 

BittencourtSpotify Star
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