Announcements

Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

Seeing and hearing ads on Spotify Family account

Seeing and hearing ads on Spotify Family account

I am seeing and hearing ads as a subscribed family member on my wife's account. It's my understanding that this is still considered a premium account which would mean no ads. Any insight?

Reply
1 Reply

Hi @user-removed, thanks for writing!

 

Yes, all members of the Premium for Family plan should not get ads during their streaming.

 

So it looks like your wife has more than one Spotify account.

 

Please follow this guide to finding any other accounts she might have subscribed to  and let me know if this helps!

 

BittencourtSpotify Star
Help others find this answer and click "Accept as Solution".
If you appreciate my answer, maybe give me a Like.
Note: I'm not a Spotify employee.

Suggested posts