Shuffle playing same song on repeat despite it not showing up in the queue

[#1]

Despite putting the playlist on shuffle, the same song keeps playing. I thought it was just that the shuffle was pushing that one song at first but when I went into the queue it didn't appear in the list despite it being the only song that it played.

[Jose_M]

Hello there!

Thanks for reaching out. Can you let me know which device and Spotify version this is happening on? I'd also recommend having a clean reinstall of the app to see if that does the trick. Just follow these steps.

Let me know how you get on 🙂