Sign my family in my Family Premium

[jpmaciels]

Hi, folks.

I need some help here. I just made the Family Premium account and my family receives the invitatio, but they're not allowed to sign in. We get a yellow message saying that can't prove that we live in the same address. But we live!

Could anybody help me, please?

Thanks 😉

[Hubo · Accepted solution]

Hey @jpmaciels, thanks for coming to the community!

If you really live at the same address, you can contact someone from Spotify using this form or on Facebook or Twitter at @SpotifyCares. Let me know if there's anything else.

Take care! 🙂