Sister was removed from family plan and can't add her back

[laplinp]

She has been on the account for a few years and then a couple of days ago she noticed ads. Obviously she blamed me and said I booted her off, siblings... But I didn't and we're trying to resolve it. When she clicks the link it just says she's not at the same address and can't be added to a plan for 12 months. We haven't moved so I've not edited any details on the account.

[Vasil]

Hey @laplinp,

Sorry to see this has happened to you!

As we cannot view your accounts from the Community though, I'd suggest your sister contacts our support folks instead 🙂
They'll be able to figure out what the issue is and assist accordingly.
 

Tip: You can also let her know she can check her email inbox for any possible notifications regarding the subscription change to free.

Thanks!