Help Wizard

Step 1



Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...


Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...


Sister was removed from family plan and can't add her back

Sister was removed from family plan and can't add her back

She has been on the account for a few years and then a couple of days ago she noticed ads. Obviously she blamed me and said I booted her off, siblings... But I didn't and we're trying to resolve it. When she clicks the link it just says she's not at the same address and can't be added to a plan for 12 months. We haven't moved so I've not edited any details on the account.
1 Reply

Hey @laplinp,


Sorry to see this has happened to you!

As we cannot view your accounts from the Community though, I'd suggest your sister contacts our support folks instead 🙂
They'll be able to figure out what the issue is and assist accordingly.

Tip: You can also let her know she can check her email inbox for any possible notifications regarding the subscription change to free.


Help others find this answer and click "Accept as Solution".
If you appreciate an answer, maybe give it a Like.
Are you new to the Community? Take a moment to introduce yourself!

Suggested posts