Someone has taken over my account

[aholetec]

Plan Premium

Country Canada

Device

(iPhone)

Operating System

(iOS 10 )

My Question or Issue

Someone has taken over my account and upgraded it to the Family Plan.  There were 5 more accounts added to the list. I went in and removed all of them

I got charged by Spotify. How can I avoid this in the future?

[Loxer]

Hey @aholetec, welcome to the Community.

Hope you're doing great!

Sorry to hear that.

I'd suggest checking out this article: https://support.spotify.com/article/someone-has-gained-access-to-my-account

Let me know if you need more help 🙂

[aholetec]

Thanks! I canceled my account. I had Spotify for many years.

[Katerina]

Hey there @aholetec,

Thanks for reaching out here in the Community about this!

If you haven't closed your Spotify account permanently, we'd also recommend following all the steps in the support site article @Loxer provided, including reaching out to us. This way, a member of our support teams can take a look behind the scenes for you.

Let us know how you get on! We'll be right here if you need more help.

Have a lovely day 🙂