Spotify Family

[samreentharoo]

I have started a Spotify family account with me and my friends and we all live in the same house. I started a Spotify Family account with them a month ago and today they got an email that stated that their Premium for Family account was canceled. But my account which is the main account is still Premium. So I send the invites out again and my friends can't join because Spotify can't confirm that they live with me. So how do I help myself and my friends?

[louis123456]

I have the same problem. It worked for a couple of month and now I can't join anymore. 

[Bittencourt]

Hi @samreentharoo and @louis123456, welcome to the Community 🙂

In this case I suggest you get in touch with the Spotify Cares staff - They'll be happy to help you further with this.

There are a few ways to contact them. One is via Twitter - just send them a Direct Message @SpotifyCares.

Another great way is to use the Facebook support. Shoot them a message here: Spotify Cares. They generally reply very quickly.

If you don't want to use the social media channels, you can fill out the online contact form. Make sure to reply to the automated email you'll receive directing you back to the help pages, even if it's from a no-reply. Support usually gets back within a day or two.

Let me know if this helps!

[samreentharoo]

I have already messaged Spotify Cares, let's hope for something good !!