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Spotify Kids services and Google Family Link on Android

Spotify Kids services and Google Family Link on Android

BeskedneElgen

Plan

Premium

Country

USA

Device

Moto X4

Operating System

Android 9 (google_fi variant)

 

My Question or Issue

My family is currently using the above listed device for my daughter with Spotify Kids. I am also implementing device/application access via Google Family Link. As such, I have Spotify Kids selected as "always allow" but when general device time ends, connection seems to be prevented (communicated via the "Oops, something went wrong" screen). She can access other web-facing apps and content in the same situation, but not Spotify Kids.As a result, my main thought is that a required service by the app also needs to have the time restrictions removed. Is my assumption correct? If so, what services would need removed restrictions to gain access?

Reply
1 Reply

AlejaR

Hey @BeskedneElgen,

 

Thanks for posting on the Community and welcome 🙂
 

We suggest you get in touch with Google support as the setup is being made through a Google option/feature. They might be able to give you further info about this. 

 

We hope you found this helpful. Let us know if you need anything else. 
 

Cheers!

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