Spotify cannot find my address

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Spotify cannot find my address

Izzat_Amir
Casual Listener

Plan

Premium

Country

Malaysia

Device

Acer Spin (Laptop)

Operating System

Windows 10

 

My Question or Issue

 

I cannot join my sister's family premium plan as Spotify states "That address is too general. Try including a building number". I literally copied the address word by word. Here's what I did after that according to the responses in this community. 

 

1. I have tried accessing the link through a private brower (incognito mode). Failed. Spotify still states the same. 

2. I have tried including building number. Failed. 

3. I have tried picking the nearest building to my home. Failed. It states that "Your address didn't match". 

4. I have tried every address that is autocompleted when I input the address. Failed.

 

Kindly help me in this matter. 

 

Thank you.

1 ACCEPTED SOLUTION
Solution!

Maxim
Rock Star 24
Rock Star 24

Hey @Izzat_Amir!

Thanks for reaching out.

 

Can you please try to accept the invitation from another device?

 

Also, make sure you're physically at the same address and that your location services are switched on.

 

Let me know how it goes 🙂

MaximRock Star 24
Help others find this answer and click "Accept as Solution".
If you appreciate my answer, maybe give me a Like.
Note: I'm not a Spotify employee.

View solution in original post

3 Replies

Izzat_Amir
Casual Listener

@Izzat_Amir wrote:

Plan

Premium

Country

Malaysia

Device

Acer Spin (Laptop)

Operating System

Windows 10

 

My Question or Issue

 

I cannot join my sister's family premium plan as Spotify states "That address is too general. Try including a building number". I literally copied the address word by word. Here's what I did after that according to the responses in this community. 

 

1. I have tried accessing the link through a private brower (incognito mode). Failed. Spotify still states the same. 

2. I have tried including building number. Failed. 

3. I have tried picking the nearest building to my home. Failed. It states that "Your address didn't match". 

4. I have tried every address that is autocompleted when I input the address. Failed.

 

Kindly help me in this matter. 

 

Thank you.


It works after I tried your recommendation. Thank you @maxim. 

Jeremy
Moderator
Moderator

Hi there @Izzat_Amir,

 

Thank you for your reply and confirmation.

 

We're really glad to hear that everything works as it should for you again 🙂

Let us know if we can help you with anything else.

 

Take care!

JeremyModerator
Help others find this answer and click "Accept as Solution".
If you appreciate my answer, maybe give me a Like.
Live, love, laugh and listen to music 🙂
Solution!

Maxim
Rock Star 24
Rock Star 24

Hey @Izzat_Amir!

Thanks for reaching out.

 

Can you please try to accept the invitation from another device?

 

Also, make sure you're physically at the same address and that your location services are switched on.

 

Let me know how it goes 🙂

MaximRock Star 24
Help others find this answer and click "Accept as Solution".
If you appreciate my answer, maybe give me a Like.
Note: I'm not a Spotify employee.

View solution in original post

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