Spotify could not make the verification of my family

[alersop]

Spotify sent an email to my family saying that it could not verified their address and they have the same address as I have so I need to know how you do the verification or if it is that you are selling a plan that does not work the way you say should work.

[LeoRager]

Hey! Welcome to the Spotify Community 🙂

In order to host a Spotify Family subscription, you must reside at the same physical location, as stated in the T&Cs.

If your family members don't verify that in 7 days, they will get kicked from the Family Subscription. 

If you think that your family members have been kicked by accident, you should try contacting SpotifyCares through either of these:

• Through this link.
• Through Facebook: SpotifyCares
• Or lastly through Twitter @SpotifyCares

Tell them what's going on and your username and they'll solve it! 🙂
Cheers!

Leo

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