Spotify doesn't recognise me as premium customer, forces recommended songs

[#1]

I have a premium account. But when I am playing a playlist, spotify starts playing recommended songs. When I try to switch off shuffle, it days I am trying to access a premium feature. My account is all ip to date.

[Bittencourt]

Hi there, thanks for writing.

My first suggestion is that you click on the link bellow and check if it says Premium or Free on your account details:

https://www.spotify.com/account/overview/

Please let me know so we can decide the next steps!

[PublishYouOne]

@bittrncourt hi I have the same problem and I have been a premium user of a family plan I have for years! My account says premium and I am paying to be premium. What could be the problem?

[Bittencourt]

Hey @PublishYouOne, thanks for writing!

Does it happen in all your devices? Could you list them?

Also, are you the only member of the group who's noticing this?

[PublishYouOne]

@bittencourt, 

At this time the problem has been solved. I guess a Spotify team was already on it. Thank You for reaching out! 

[Bittencourt]

Hey @PublishYouOne, I'm glad it's now solved.

Enjoy!

[PublishYouOne]

It resolved on it’s own