Spotify family premium activation not possible, 2 subscriptions in 12 months

[Brandonnkm]

Je kunt geen lid worden van dit Premium for Family-account.
Je bent in de afgelopen 12 maanden al lid geworden van 2 abonnementen.

Translation:

You cannot become a member of this Premium for Family-account. You have already became a member of 2 memberships in the past 12 months.

It's true, but I needed to become a member of the same account twice because i was late with the payment. It was deactivated a few days ago, but i payed friday and since then i'm getting this error message.

Is there a solution without involving me losing all my music?

[Tom · Accepted solution]

Hello @Brandonnkm.

I recommend contacting Support about this issue, you can do this via Twitter (@SpotifyCares) or on the online contact form.

Let me know how it goes 🙂

[Brandonnkm]

Hi @thomas_wilson,

I followed your recommendation and contacted @SpotifyCares on twitter.

They helped me out and fixed my problem.

Thanks!

[Tom]

Great! Glad to hear the issue was resolved. Happy to help 🙂

https://open.spotify.com/track/5Em4p6DHTRFjfBp66mGzJh