Spotify shouldn't cancel subscriptions without warning for failed payments

[JMCC1]

I got a credit card replacement a few days ago. Today, Spotify tried to charge my old credit card, which didn't work. Instead of sending me a message asking me to update my credit card, Spotify IMMEDIATELY cancelled my Family plan without any warning and everyone in my family plan lost access. What pisses me is this non-friendly way that Spotify simply cancels plans without warning. Normal companies don't kick customers out without warning. Normal companies send friendly emails saying "please update your payment details" or "we had an issue with your payment. Please update your credit card details in the next XXX hours/days or your subscription will be cancelled."

[JMCC1]

And to make things  worse, I complained about this to customer support. Customer support (some "John A" person) said he felt "uncomfortable" with my complaint. Really? What about the "comfort" of your customers? Then, the customer support guy ended the conversation without asking me anything--seriously?! This is the best way you can lose subscribers!