Spotify won't recognize premium membership

[gabriellopez099]

I have 2 devices and am currently registered with premium family, on  my laptop it recognized my premium membership however on my phone it wouldn't recognize me as a premium member. what should i do?

[Maxim]

Hey @gabriellopez099,

It sounds like you've got a second account with Spotify. Are there any other email addresses you could have used to register with Spotify? It's worth checking those inboxes to see if you have any Spotify emails -- that will mean your extra account is registered with that email.

• If you don't have another email address, note how you log into the Spotify app usually.
• If you use your Facebook details try entering your Spotify username (if you created one originally).
• If you use your Spotify username try entering just your email address.

[gabriellopez099]

I was able to sort everything out by clearing the cache and data on my
phone which means deleting all downloaded music and reinstalling the app
after. Only then Spotify was able to recognize my premium subscription on
my phone.

[JersieJensen]

Hi, I have a similar problem. I am logged in as a family member on my phone - but when I log in with the same email address on my laptop I get a free version and is not recognized with my family member. What can I do?

BR, JersieJensen

[Maxim]

@JersieJensen,

To ensure that we can offer you the best help that we can, could you please create your own thread? Doing so is easy. Simply select the appropriate board here, and then select “Start a Topic.”

Thank you very much!