Studying abroad for 5 months with the Premium Family

[adriengpiguet]

We have a Premium Family subscribtion and my address is indeed in Switzerland in my family house. However, due to my studies I am spending 5 months in the Netherlands. My spotify has been working perfectly for the past two months but it doesn't work anymore. Apparently because I'm not in Switzerland. How can I solve this problem as I am still part of the family and my address is still there, in Switzerland? Me living in the Netherlands is only temporary and I'll be back in three months time.

Plan

Premium Family

Country

Switzerland but currently in the Netherlands temporarly for my studies.

Device

IPhone 6S

[Maxim]

Hey @adriengpiguet ,

Thanks for reaching out.

You'll be able to join the Premium Family plan again when you're back in Switzerland. 🙂 This is because all members of a Premium Family plan must live at the same address and as you stated, you're currently living in the Netherlands.

https://support.spotify.com/article/premium-family-verification/

Hope this clears things up!