Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

Subscription error

Subscription error

Premium

Country uk

 

Device

(iPhone 8, Samsung Galaxy 9, Macbook Pro 

Operating System

(iOS 10, Android Oreo, Windows 10,etc.)

 

My Question or Issue

 I recently lost my debit card which resulted in me having to renew my subscription. Unfortunately without thinking I rushed through the payment and paid for premium WITHOUT the family option. (Had the family one about a year now) i only did this yesterday, is there any way it can be reversed and pay the £14.99 instead or add on £5 so my family can use it too please?

Reply
1 Reply

hello!

unfortunately, you'll have to wait for the next month. you can change it now here, but changes will take effect on the next payment.

cheers!

Suggested posts