Switching from Premium (via 3rd party) to Premium for Family

[spencerdebson]

Plan

Premium

Country

 UK

Device

iPhone 6

Operating System

iOS 

My Question or Issue

 Hi - I have a Premium subscription taken out with a 3rd party, but want to upgrade to Premium for Family which must be direct with spotify. So I have cancelled my subscription with the third party. But I am still unable to set up the new Family subscription on the website. Please help! Thanks

[Maxim]

Hey @spencerdebson,

Thanks for reaching out.

You need to wait until your account has reverted to the Free plan. Until then, you won't be able to get Premium for Family. 🙂