Switching to Family Plan from Individual

[lee0821]

Plan

Individual

Country

Philippines

My Question or Issue

Hello. My mother accidentally subscribed to an individual plan instead of family plan. Would it be possible to cancel, get a refund, then subscribe to family? Or to subscribe to family without having to pay more than we need to?

[Maxim]

Hey @lee0821,

Thanks for reaching out.

She can upgrade to Premium Family at https://spotify.com/family. Due to the price difference, doing so will convert her remaining Premium Individual time into Premium Family time, bringing her next payment date forward.

I hope this clears things up 🙂

[Tonib]

Payment failed, when I tried to correct it, it put me on Spotify Individual. I was on Family and can't switch