Help Wizard

Step 1



Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...


Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...


Tengo un Plan Familiar y no puedo escuchar sin conexion

Tengo un Plan Familiar y no puedo escuchar sin conexion

Tengo una cuenta premium familiar, y cuando quieren escuchar sin conexion a internet, no les permite y ni a mi tampoco. Ayuda por favor y gracias

1 Reply

Hey @seba_px


Check out the listen offline support guide:


Also, here is some more info about the family plan:


The way Spotify Family works is that each person creates their own Spotify account first if they do not already have one. For everyone to create a Spotify account they will need their own email address.

Once everyone has their own Spotify account you then invite them to join your family plan and then they sign in with that account in the app. Make sure everyone enters the same home address when it asks for verification. Then everyone will be able to listen without interrupting the other users.

Check out these pages for help with the Family Plan:


MattSudaSpotify Star
Help others find this answer and click "Accept as Solution".
If you appreciate my answer, maybe give me a Like.
Note: I'm not a Spotify employee.

Suggested posts