The invitations on a Familiar Plan has not been received

[consulta]

I just created the account and invite the members of my family, but the have not receive the mail with the invitation neither in the mailbox or the spam box. How can I contact with spotify for that?

[Alfredo]

Hey @consulta, welcome to the community!

Thanks for getting in touch with us, we'll do our best to help you out.

Since you've made sure to check the junk or spam boxes for the email, let's try cancelling the current invites and sending a new one using a different browser or an incognito window.

If that doesn't do the trick, try sending them to a secondary email address. All users can update their account email addresses following these steps.

After trying alternate email addresses, or if they don't have other email addresses they could use, you can contact our Support team via Twitter or Facebook.

Cheers.